Sunwiz Awards 2024: Top 5 WA and a Best Rated Solar Company Australia

Sunwiz Awards 2024 with Derek McKercher in the foreground standing infront of a room full of people with arms crossed and smiling. Sunwiz Awards logos featured in the top left corner

Each year, market intelligence firm Sunwiz compiles solar market data to identify trends better and assist in improved decision-making content from an arbitrary position. Eliminating as many bias points from the methodology as possible ensures a respected annual awards event of significant credibility among industry peers, known as the Sunwiz Awards. Perth Solar Warehouse’s photovoltaic installation performance data from the 2023 calendar year is now available for customer/investor research and review.

Contents

Key statistics 2023

Market share of Solar Panel Verification data reduced from July 2023 due to  Perth Solar Warehouse’s limited in-house installation capacity and increased market share of energy storage systems . Nevertheless, Perth Solar Warehouse registered a Top 5 overall traded volume of Small Technology Certificates combining residential and commercial installations, proportional to the total generation capacity of registered photovoltaic modules installed to the grid.

Complementing a voluminous accolade is a 4.85/5 customer satisfaction rating from two key review platforms with more than 150 experiences over the last 12 months. Perth Solar Warehouse ranked 12th overall in Australia—a tricker position for companies to hold with a larger cross-section of customers. Superior customer satisfaction x leading volume is a testament to the PSW customer-centric process that ensures excellent outcomes along the journey. There are over 4000 solar companies nationally, most of whom don’t service Western Australia, so to get into the Top 20 nationally is quite an accomplishment.

Learn about the people behind Perth Solar Warehouse’s success. About ›

Sunwiz awards 2024

A testament to the digitalisation of internal workflow, Perth Solar Warehouse appeals to a wide demographic of local consumers with a multifaceted Sunwiz Award 2024 sweep that complimented high volume and superior customer satisfaction.

Measurement (2023)
Performance
Award
Installation Volume, Solar Panel Validation data
4th Overall Combined Residential & Commercial (WA)
Top 5 Solar Installer Combined, Western Australia
Sunwiz Award 2024 Badge-Perth Solar Warehouse PSW Energy-Top5CombinedWA
Customer Satisfaction
12th (Australia) Greater than 4.85/5 over 150 reviews
Best Rated Solar Installer Most Popular, Top 20 Australia
Sunwiz Award 2024 Badge-Perth Solar Warehouse PSW Energy Top20MostPopular

Top 5 solar installer report

Numbers are outstanding visual elements. The great news is that Sunwiz, as a market intelligence provider, is renowned as a source of SPV (Solar Panel Validation) data access. SPV data is based on each solar panel serial number submitted for claiming Small Technology Certificates (subsidy) and is issued to the Australian government’s Clean Energy Regulator to track the scheme’s progress. Perth Solar Warehouse cumulative SPV data by month:

Even though photovoltaic implementation (SPV registration) falls away from first-half trends, in the second half of 2023, energy storage adoption replaces [Perth Solar Warehouse’s] photovoltaic growth with a consecutive Q3: 363% and Q4: 362% Q4—2023 YoY growth in Tesla Powerwall installations (kWh not represented in Sunwiz data). Australia’s Top 10% Tesla Powerwall volume: Tesla Performance Excellence Award ›

Best rated solar installer report

Best-rated reports are a little more proprietary. However, as opposed to singular platform (website) customer satisfaction data, Sunwiz measures customer satisfaction data from at least two platforms to better discern patterns over the calendar year. Two platforms where Perth Solar Warehouse customer experiences are measured extensively are Google and SolarQuotes.com.au

In 2023, Perth Solar Warehouse accumulated 115 SolarQuotes.com.au customer experience with an overall 4.88/5 review average. Delving deeper than most, SolarQuotes.com.au further discerns alternative layers of customer satisfaction. In four alternative layers of customer satisfaction recorded on the SolarQuotes.com.au website, Perth Solar Warehouse customer average scores were evaluated as follows:

Category
Score
Value for money
4.87
Perth Solar Warehouse - SolarQuotes Legendary Rater Installer
Quality of System
4.93
Perth Solar Warehouse - SolarQuotes Legendary Rater Installer
Installation
4.84
Perth Solar Warehouse - SolarQuotes Legendary Rater Installer
Customer Service
4.91
Perth Solar Warehouse - SolarQuotes Legendary Rater Installer

Summary: PSW Eenrgy, Perth Solar Warehouse customer experience summary on SolarQuotes.com.au in 2023.

SolarQuotes.com.au: An overall 4.88 customer experience is considered Legendary with only 10 companies Australia wide attaining such position.

Deeper insight: Using a zoomed-in approach, we understand areas of refinement for future customer experience.

Reviewing Google is always a little more interesting when comparing companies. Take them with a pinch of salt, as anyone can leave reviews. Most importantly, look for variables/comments that make a company appear real—including responses to dissatisfaction. It’s also becoming more apparent to distinguish AI Chatbots in a business’s customer replies (they are often over-evaluated and emphasised; we’re sticking to keeping it personal in 2024). Perth Solar Warehouse attained an average 4.81/5 review rating from 204 Google reviews in 2023. Not all of these reviews were purchasing customers; they also included inquiries. A leading local company, PSW is exposed to up to one hundred daily inquiries for which we always try to assist.

Real companies have real scores.

There is no such thing as a unanimous review score when a significant cross-section of the population is surveyed. We’re consistently improving for the ideal balance of company security, competitive options, premium local support and outstanding customer satisfaction. We’re monitoring satisfaction to a standard. Exceeding customer expectations is our goal, yours is long-term energy security with an established, leading local company more assured of being there for your energy future. With established business roots in Perth, we’re invested as much as you are.

Official announcement

Ahead of the Smart Energy Conference 2024 and before a decorated awards ceremony presented by John Grimes, Smart Energy Council, and Warrick Johnston, Sunwiz, Perth Solar Warehouse’s preliminary awards were confirmed.

23rd February 2024: Sunwiz – Advisor to Solar Businesses, announced on LinkedIn:

Sunwiz Awards 2024: Top 5 Installer  Western Australia and Best Rated Installer Australia

Congratulations Perth Solar Warehouse [and PSW Energy] on winning two SunWiz Top Solar Company Awards. Your efforts propelled you into the Top 5 retailers for solar installations of all sizes in Western Australia.
 
It’s amazing to install that much solar in one year… it’s even more incredible when those customers leave such extraordinary reviews. Congratulations on also being in the Top 20 Most Popular Solar Companies in all Australia.
 
SunWiz is Australia’s pre-eminent market analyst, and has been awarding the leading solar companies since 2015. Our awards are open to everyone, are 100% objective & unbiased, and prestigious. As part of our Best Rated solar company award, SunWiz gathers every solar company’s customer reviews in 2023, from the five most-used review sites. It isn’t difficult to achieve a 5-star average from a handful of reviews; it is harder to maintain such high customer satisfaction in every review. Best Rated solar companies achieved a weighted-average rating above 4.8 stars from 50 reviews in 2023. Of these, Most Popular solar companies garnered more than 125 reviews.
 
Once again, well done on being both a Top Volume WA and Most Popular Best Rated Australia Retailer!
 
We look forward to congratulating you at the SunWiz Top Solar Company awards ceremony at the 2024 Smart Energy Conference.

Derek McKercher commented on Sunwiz’s Facebook, acknowledging the Sunwiz awards, “I’m a fan of any award structure that remains impartial and distinguishes accolades based on accumulated broad industry data. Outstanding work SunWiz and congratulations to all Awardee’s”.

In collaboration with Australia’s Smart Energy Council, the 2024 Sunwiz awards provide one of the most respected solar installer award structures for customers seeking to differentiate a solar company’s industry standing. When Australia’s number one solar company by volume (SPV data) occupies only 3% of the national market, many options exist. Therefore, customers need an impartial data-backed measuring stick. The Sunwiz Awards 2024 summarises data for investors seeking organisational past performance insight deserving acknowledgement.

Sunwiz Award 2024. Ensure a hassle-free quote by a Sunwiz awarded Top 5 Western Australian installer.

The 2024 Sunwiz Awards is the second year Perth Solar Warehouse has partaken in the event. In 2023, Perth Solar Warehouse qualified as a Top 10 Best Rated Solar Company (Australia) when analysing customer review platforms. Achieving a Top 5 Western Australia combined volume ranking plus a 12th position in the Best Installer rankings is significant. But we’re not resting. There’s room for improved performance in 2024; we look forward to the 2025 results.

Extended references: McKercher Corporation, PSW Energy.

QCells turns the lights out on Australia amidst a tricky landscape

QCells facility with half lights on at dusk for QCells solar panels Perth updating Australia exit

Since supplying Australia in 2009, QCells has called time on the local Australian market, citing ‘extreme competition’ that makes the down-under subsidiary’s business no longer viable. This is good news for existing QCells system owners, as they shouldn’t be in the lurch regarding warranty assurance. QCells’ parent company (Hanwha) has committed to supporting warranty obligations in the foreseeable future. But should you commit to buying a QCells solar panel system despite this news?

Perth’s best solar panels. Get our latest catalogue delivered to your inbox. 

Key points

Qcells cited an overly competitive landscape in a year that has seen many competing manufacturers selling below the cost of manufacture to maintain market share. And it’s a fair call: There is little point in being in business if you can’t make a profit. Therefore, what does that mean for those who have chosen or are choosing QCells solar panels as part of a system?

Recently installed QCells solar panels come equipped with a 25-year product warranty, ensuring overall product integrity (if installed to manufacturer specifications). With QCells no longer occupying an Australian base, manufacturer warranty resolution falls back to QCells, South Korea. The good news is that Hanwha QCells is a stable company that is better positioned than most to be around in 25 years. However, dealing with foreign companies [generally] in a warranty scenario is painful for an end-user.

The good news is that due to Australian consumer law, local warranty support remains available without manufacturer presence:

Both parties are responsible for ensuring that the QCells solar panels you purchased in Australia are of ‘merchantable quality’ for the intended period. However, vendor establishment and trust are crucial when depending locally, and your risk exposure timeline becomes more poignant.

Previous QCells Q.Partner. We know good technology & what’s required to support it.

Short-term (0 to 3 years): Consider your level of warranty support with QCells solar panels, which is strong among all parties in relative terms—manufacturer, distributor, and installer. In a warranty scenario, it is highly likely to receive responsive after-care.

Medium-term (4 to 10 years): One of three parties with QCells warranty responsibility will likely cease to exist. However, Hanwha QCells is a leading manufacturer internationally. In the absence of one local link, it may take a little longer to resolve. Nevertheless, warranty assurance should be available.

Long-term (10 to 25 years): The likelihood of local support begins to thin if you do not choose an established supply partner/channel. Unless QCells decides to return to Australia, warranty resolution will occur between you, the end-user and QCells in South Korea. Be prepared, as this will take time.

Qcells Solar Panels Perth Logo with a night background

Our consideration on QCells solar panels

When a manufacturer abandons Australia, we’ve learned to sunset the product, regardless of product integrity/quality. A solar energy system is an energy investment for a nominated period. It’s more of a liability and exposure question over time and volume. At the end of the day, “We’re invested as much as you are” but multiplied. From experience, dealing with internationally headquartered companies for warranties can be more fun, something not overly compelling for new business propositions. 25 years is a long time with a lack of investment and definition in a local support structure at scale. Still, we’ll always support our past customers no matter the scenario. 

Would you like to know what we recommend as an alternative to QCells? Perth Solar Warehouse staff are equipped with knowledge of the highest solar panel specifications locally. We can assist you in finding the ideal solution with Perth’s largest online solar range.

Top 2%: Tesla Premium Certified Installer 2024

Tesla Certified Premium Installer 2024 - PSW Energy, Perth Solar Warehouse

You know you want a Tesla Energy product, but how do you select the ideal local installer? An installer with in-depth Tesla product knowledge is a must, especially when spending significantly on an energy investment. After all, your product warranty from Tesla is void if the installation fails to meet Tesla’s strict quality implementation requirements irrelevant to an individual’s accreditations. A Tesla Premium Certified Installer assists in narrowing down ideal installer selection criteria.

Contents

Key points

For the third consecutive year, Perth Solar Warehouse gained Tesla Premium Certified Installer recognition. Like all Tesla Energy premium installers, consecutive streaks ensure your local Tesla installer is aligned with Tesla’s mission [of providing high-quality, sustainable energy performance] to accelerate the world’s transition to sustainable energy.

Congratulations on your selection to be part of the Tesla Premium Certified Installer Program for 2024!

Perth Solar Warehouse has been selected to be a Tesla Premium Certified Installer based on your fulfilment of the following criteria:

  • Exceptional installation quality
  • Deep product knowledge and understanding
  • Distinguished customer experience
  • Longevity of relationship with Tesla
  • Alignment with Tesla’s mission

Perth Solar Warehouse staff are committed to ensuring a superior Tesla energy experience. Driven by a local team effort concerned about long-term performance: sales, administration, applications, projects, installation and aftercare implementing one of the most advanced sustainable energy products for home and business.

As a business, it’s a privilege to be a part of the process and, most of all, on the journey with a Tesla end user. For an enduring period, we are the customer’s local support base. Genuine assurance from a local business with a 20-year history in energy.

Installation quality

An essential measurement. How does Tesla monitor this? For the Tesla Premium Certified Installer qualification, installers must upload all critical points of the installation overview. Tesla then remotely assesses the local installation and ranks the installation based on relative standards. Non-premium installers are not required to submit this level of internal auditing.

2023: Perth Solar Warehouse scored 95% in all jobs assessed.

Tesla Powerwall 2 installed (Lynwood, WA) by Tesla Premium Certified Installer: PSW Energy, Perth Solar Warehouse

Tesla Powerwall 2, Lynwood, WA

Product knowledge

Perth Solar Warehouse co-hosted the inaugural Tesla Energy Tech Talk (Perth) on 22nd November 2023 at the Tesla Motors Showroom, Osbourne Park. Presenting deep Tesla product suite knowledge, Perth Solar Warehouse Director Derek McKercher was invited back as a keynote speaker for round two, February 2024.

2023: Tesla identified a 362% YoY (year-on-year) growth from Quarter 4 2022 to Quarter 4 2023—Tesla Performance Report: PSW Energy, Perth Solar Warehouse.

PSW Energy x Tesla Energy Tech Talk Panel

Tesla Energy Tech Talk, Osbourne Park, November 2023.

Customer experience

Tesla Premium Certified Installers submit projects for internal Tesla auditing. Beyond compliance, auditing journeys include ‘customer experience’ after the point of sale. However, if you need further convincing toward the ideal Tesla installer: Ranked as one of the best solar companies in Perth, WA by review ›

2023: Tesla identified a 4.8/5% customer satisfaction experience with PSW Energy, Perth Solar Warehouse.

It’s free to inquire. Get a quote from one of Tesla’s top 2% most trusted installers in Perth, Western Australia.

Longevity of relationship

We value relationships with innovative brands that deliver high customer satisfaction results. Tesla remains one of the most advanced energy storage systems in 2024. There is a reason it is popular, and we’re facilitating this on a level with an equally popular service. Tesla Energy customers expect a high-quality local representation and installation service to match their sustainable energy product investment. We understand what’s required. 

5 years of Tesla and Perth Solar Warehouse: 2 years Tesla Certified (2020-2021), 3 years Tesla Premium Certified (2022, 2023,2024).

Alignment of mission

We’ve been implementing sustainable energy systems on a service level for 20 years. Tesla’s mission to ‘Accelerating the world’s adoption of sustainable energy’ is more than aligned with Perth Solar Warehouse’s focus of ‘improving sustainable energy adoption through digitalisation’. Everything is energy; electron energy transfer is our most efficient energy supply towards sustainability. Through a collaborative lens, we’re building the future mix.

2024: 9 years energy services, 11 years energy retail/services. Q4, 2023: Perth Solar Warehouse receives the Tesla Energy Performance Excellence Award.

Derek McKercher PSW Eenrgy Perth Solar Warehouse

Derek McKercher (Director), 2013.

Perth's current Tesla Premium Certified Installer list

Tesla Energy Australia have nominated two local and two national Tesla Premium Certified Installers for the greater Perth region (Western Australia) in 2024:

Premium Certified Installer
Service Areas
Tesla Premium Installer - PSW Energy - Perth Solar Warehouse
Perth Solar Warehouse
WA
Tesla Premium Installer - PSW Energy - Perth Solar Warehouse
Clean NRG Solar
WA
Tesla Premium Installer - PSW Energy - Perth Solar Warehouse
Solargain PV
WA, SA, VIC, NSW, ACT, QLD
Tesla Premium Installer - PSW Energy - Perth Solar Warehouse
Natural Solar
NSW, VIC, QLD, SA, WA, ACT

Source: Tesla.com

Achieving and maintaining Tesla Premium Certified Installer recognition is a recognised quality standard in Australia among installer networks. Perth Solar Warehouse celebrates all businesses with Tesla Premium Certified Installer status as quality local ambassadors of Tesla energy products.

Tesla Energy Performance Excellence Award, Q4, 2023

Kate Rutherford - Tesla Energy Performance Excellence Award

The world’s most recognised energy storage innovator has a relatively straightforward mission—accelerating the world’s transition to sustainable energy. However, for rapid adoption to succeed, high-value local collaborations for implementation are required in diverse global regions. On February 1, 2024, Perth Solar Warehouse received the Tesla Energy Performance Excellence Award (Australia). Here’s what that translates to for you.

Contents

Key statistics

Greater adoption through proven customer outcomes that rank. You only become one of the world’s most iconic technology brands by knowing the numbers contributing to success. Therefore, implementing a measurement strategy for product implementation makes sense. While most manufacturers are concerned to the point of sale, Tesla aims for results, including installation satisfaction, to assist in long-term brand integrity.

With knowledge of implementation data, Perth Solar Warehouse surpassed the estimated growth in Q4, 2023. Achieving a company milestone of 362% YoY (Year on Year) growth, further complimented by a customer satisfaction rating of 4.8/5 and audit performance of 95% to support the achievement.

In the final quarter of 2023, Perth Solar Warehouse outperformed market growth by 165%, ranking among Australia’s Top 10% of Tesla Powerwall installers.

Via LinkedIn: We’re invested in your energy security as much you are. 𝙋𝙎𝙒 is Perth’s local Tesla Premium Certified Installer 2024 and Performance Excellence Award-Winner Q4, 2023.

Performance report

Tesla Certified Installers receive a Tesla Performance Review at regular intervals. Customers can request to view this information from their preferred shortlist of installers for comparison. The following key metrics summarise Perth Solar Warehouse’s 2023 organisational performance (including PSW Energy):

2023 Classification Criteria
Performance
Installation Volume Ranking
Top 10% (Australia)
Market Growth
Outperformed by 165%
Company Growth Milestone
Q4 Year on Year growth 362%
Customer Satisfaction
4.8/5
Audit performance
95%

Monitoring certified installer performance provides improved guidance on which Tesla allocates Premium Certified Installer status. Tesla’s Top 5% of certified installers. Based on these figures, Perth Solar Warehouse was recognised as a Tesla Premium Certified Installer 2024 for the third consecutive year.

Official announcement

Tesla Energy Australia awarded three Tesla Certified Installers for individual outstanding performances in Q4 of 2023 via their Powerwall Certified Installer Newsletter Q1 2024:

Performance Excellence Award – Perth Solar Warehouse, Western Australia

Perth Solar Warehouse (PSW Energy) is the deserving winner of the Q4 Performance Excellence Award. Due to the renewed marketing focus on Powerwall and off the back of a highly successful customer event, Perth Solar Warehouse achieved a phenomenal 362% YoY growth for Powerwall sales in Q4.

 Congratulations to the entire team at PSW for this fantastic achievement and we can’t wait to see what milestones are achieved in 2024!

Customer Service Excellence Award – Jet Solar, Victoria

Jet Solar are the winners of our Q4 Customer Service Excellence Award. Their clients home in Heathcote, Victoria, had a limited supply from a S.W.E.R line that was incapable of charging their Tesla vehicles. Jet Solar installed three Powerwalls, 14kW of Solar, and a Wall Connector, allowing the customer to enjoy using uninterrupted power, day and night and even in a black-out. Installed in December 2023.

Installation Excellence Award – Australia Wide Solar, New South Wales

Australia Wide Solar installed nine Powerwalls alongside 100kW of solar at Kalinya Estate, a luxury accomodation and events venue located one hour from Sydney. The team and Kalinya Estate were looking for a way to massively reduce their carbon footprint, and can now host tourism guests, private events and weddings, all powered by the sun.

All awardees performed exceptionally within their nominated categories and are justified as local industry-leading implementors of Tesla Energy products. Perth Solar Warehouse could only have achieved the Tesla Energy Performance Award through its staff. You are the fabric of this organisation. Thank you for committing to this shared belief of improved global outcomes.

And to our loyal PSW community of Tesla Powerwall owners, you see the benefits daily. Continue to share your energy independence story enabled through Powerwall and PSW, further assuring the long-term vision of self-sustaining energy independence.

Tesla Premium Installer. Ensure a quote by one of Tesla’s top 5% most trusted certified installers.

Extended resources: McKercher Corporation, PSW Energy