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A hassle-free and secure service guarantee for West Australians.

We offer proven installation service/workmanship guarantees in line with manufacturer product warranties where possible. That way, there are no hidden surprises along your journey.

Use quick select options to skip direct to the warranty information you need.

A Real Guarantee

We don’t sell dreams, we sell proven results. Perth Solar Warehouse issues service warranties defined by our operational business timeline. Using a proven implementation method (opposed to hypothetical) over the nominated warranty period, a Perth Solar Warehouse guarantee has genuine value. History ›

Solar: Installation Workmanship Guarantee

Guidance for Perth Solar Warehouse installation workmanship guarantees associated with a common format string inverter and [a nominated amount] solar panel installation to the grid. Shall be interpreted in conjunction with the complete ‘Solar: Installation Workmanship Guarantee’.

Purpose: An industry-leading workmanship guarantee period more aligned to the average solar panel guarantee (25 years), can’t exceed business longevity for discerning energy investors seeking depth in warranty value x company operational history.

Duration: 15 years

Classification: Grid-tie solar energy generation [package] systems supplied and installed by Perth Solar Warehouse. 

Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; balance of materiels; electronic system monitoring and control components (manufacturer); solar panels (manufacturer); inverter (manufacturer); all other equipment warranties.

Solar: Balance of Materials (BoM) Guarantee

Guidance for Perth Solar Warehouse ‘Balance of Materials’ guarantees associated with a common format inverter and [a nominated amount] solar panel installation to the electricity grid. Shall be interpreted in conjunction with the complete ‘Solar: Balance of Materials (BoM)’.

Purpose: A comprehensive Balance of Materials (BoM) Guarantee ensuring essential intermediary manufactured items [not considered a major item] that may only carry a one-year guarantee are useful for a minimum of 10 years without defect and guaranteed by Perth Solar Warehouse.

Duration: 10 years

Classification: All other intermediate hardware used within a solar energy system installation unless specified. Including but not limited to: conduit, cable, fixings, isolators, circuit protection, mounting enclosures and solar panel mounting hardware.

Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; other electronic monitoring components; energy storage devices (see battery guarantee); electric vehicle (EV) charging equipment (see EV Charger guarantee); Balance of Materials (BoM).

Battery: Installation Workmanship Guarantee

Guidance for Perth Solar Warehouse installation workmanship guarantees associated with energy storage installations connected to the grid. Shall be interpreted in conjunction with the complete ‘Battery: Installation Workmanship Guarantee’.

Purpose: An industry-leading workmanship guarantee period aligned to the average solar battery manufacturer warranted period (10 years).

Duration: 10 years

Classification: All grid-tie energy storage (Battery) systems supplied and installed by Perth Solar Warehouse. 

Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; the installation of: other electronic monitoring components; solar energy equipment (see solar guarantee); electric vehicle (EV) charging equipment (see EV Charger guarantee); Balance of Materials.

Battery: Balance of Materials (BoM) Guarantee

Guidance for Perth Solar Warehouse ‘Balance of Materials’ guarantees associated with energy storage installations connected to the grid. Shall be interpreted in conjunction with the complete ‘Battery: Installation Workmanship Guarantee’.

Purpose: A comprehensive Balance of Materials (BoM) Guarantee ensuring essential intermediary manufactured items that may only carry a one-year guarantee are useful for a minimum of 10 years without defect. Resulting in a high-level intermediary item guarantee by Perth Solar Warehouse.

Duration: 10 years

Classification: All other intermediate hardware used within a solar battery installation unless specified. Including but not limited to: conduit, cable, fixings, isolators, circuit protection, mounting enclosures and battery mounting hardware.

Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; electronic system monitoring and control components (manufacturer); battery (manufacturer); inverter (manufacturer).

EV Charger: Installation Workmanship and Balance of Materials (BoM) Guarantee

Guidance for Perth Solar Warehouse installation workmanship and intermediate hardware guarantees associated with electric vehicle charging equipment installations. Shall be interpreted in conjunction with the complete ‘EV Charger: Installation Guarantee’.

Purpose: An industry-leading workmanship and Balance of Materials (BoM) guarantee period aligned with leading EV Charger manufacturer warranted periods (5 years).

Duration: 5 years

Classification: All electric vehicle charging systems supplied and installed by Perth Solar Warehouse. 

Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; the installation of: other electronic monitoring components; solar energy equipment (see solar guarantee); energy storage systems (see Battery guarantee).

Other: Installation Workmanship and Balance of Materials (BoM) Guarantee

Guidance for Perth Solar Warehouse installation workmanship guarantees associated with ‘Other’ major item installations supplied and installed by Perth Solar Warehouse. Example: Inverter replacements, system modifications.

Purpose: Other equipment installation guarantees that match the manufacturer’s guarantee towards a no out-of-pocket expense warranty claim.

Duration: Product defined. 5 years minimum, no greater than 15 years.

Classification: All other major items supplied and installed by Perth Solar Warehouse not listed above.

Notable exclusions: Modification work performed by non Perth Solar Warehouse authorised personnel; the installation of: solar energy equipment (see solar guarantee); energy storage systems (see Battery guarantee); EV Charging equipment (see EV Charger guarantee).

Are you an existing Perth Solar Warehouse customer needing warranty support?

We’re all about ensuring you’re back up and running quickly! If you are experiencing system issues or have general operational queries, your PSW Life Support access provides unrivalled 24/7 options. PSW Life Support ›

Alternatively, dive straight into a support request here and someone will be in contact during operational hours:

Frequent questions: Guarantee

PSW Energy, Perth Solar Warehouse customers: The most straightforward method towards warranty resolution is to contact Perth Solar Warehouse directly. For your convenience, we’ve made sure we are the manufacture’s local warranty agent on stocked products. Reducing your legwork towards expedited warranty support with no unforeseen extra expense.

Choose your preferred contact method:

We want your issue resolved as fast as you do.

 

Grid based power surges can have a devastating affect on any electronic appliances connected to the network. It is the premises owners responsibility to regulate potential surges from the grid to maintain the integrity of their internal electrical system.

However, depending on the nature of the power surge, there could be an option under ‘warranty’ that can be determined with a straight forward product assessment. We can assist.

There is a clause for that in the Terms and Conditions, we’re not really allowed to rephrase it in the non-legal lingo:

The fault or defect is a result of: (i) something done by you or someone else, and not us or our contractors; or (ii) something beyond human control that occurred after installation, e.g., an extreme weather event; (iii) the System being misused, abused, neglected or damaged after installation; (iv) the System being maintained other than in accordance with the Maintenance Documents; or (v) the System being repaired, modified, reinstalled or repositioned by anyone other than a service technician approved by us in writing.

You need to know the intermediary items used to connect your sustainable energy product together have a base-line guarantee period aligned with your Return on Investment calculations. Unforeseen additional expenses along your sufficiency journey blow all ROI calculations out of the park.

When choosing an installer, the most integral components least considered by energy investors are:

1) Installation

2) Balance of Materials

3) Installation company security

The glue that ensures your system performs to Return on Investment calculations.

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Important: This form takes approximately 15 seconds to process thoroughly. Perth Solar Warehouse supplies turnkey products in Western Australia (Perth & Bunbury region).