Perth Solar Warehouse offers a proven installation service guarantee in line with manufacturer product warranties where possible. Business-defined guarantees provide greater assurance and reduce the chance of hidden surprises along your journey.
We don’t sell dreams. We sell proven performance. Perth Solar Warehouse issues service warranties that are defined by our operational business timeline. Using our proven implementation methods over the nominated warranty period, a Perth Solar Warehouse guarantee has genuine value. History ›
Solar: Installation Workmanship Guarantee
Purpose: Ten-year Perth Solar Warehouse cover for solar panels, inverter, supporting components and our installation workmanship, from installation completion. Longer manufacturer product and performance warranties are provided by the manufacturer on their own terms.
Duration: 10 years
Classification: Grid-tie solar energy generation [package] systems supplied and installed by Perth Solar Warehouse.Â
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; balance of materials; electronic system monitoring and control components (manufacturer); solar panels (manufacturer); inverter (manufacturer); all other equipment warranties.
Solar: Balance of Materials (BoM) Guarantee
Guidance for Perth Solar Warehouse ‘Balance of Materials’ guarantees associated with a common format inverter and [a nominated amount] solar panel installation to the electricity grid. To be interpreted in conjunction with the complete ‘Solar: Balance of Materials (BoM)’.
Purpose: A comprehensive Balance of Materials (BoM) Guarantee ensuring essential intermediary manufactured items [not considered a major item] that may only carry a one-year guarantee are useful for a minimum of 10 years without defect and guaranteed by Perth Solar Warehouse.
Duration: 10 years
Classification: All other intermediate hardware used within a solar energy system installation unless specified. Including but not limited to: conduit, cable, fixings, isolators, circuit protection, mounting enclosures and solar panel mounting hardware.
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; other electronic monitoring components; energy storage devices (see battery guarantee); electric vehicle (EV) charging equipment (see EV Charger guarantee); Balance of Materials (BoM).
Battery: Installation Workmanship Guarantee
Guidance for Perth Solar Warehouse installation workmanship guarantees associated with energy storage installations connected to the grid. To be interpreted in conjunction with the complete ‘Battery: Installation Workmanship Guarantee’.
Purpose: Ten-year Perth Solar Warehouse cover for the battery and our installation workmanship, from installation completion. Manufacturer capacity and performance warranties remain additional benefits on their own terms.
Duration: 10 years
Classification: All grid-tie energy storage (Battery) systems supplied and installed by Perth Solar Warehouse.Â
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; the installation of: other electronic monitoring components; solar energy equipment (see solar guarantee); electric vehicle (EV) charging equipment (see EV Charger guarantee); Balance of Materials.
Battery: Balance of Materials (BoM) Guarantee
Guidance for Perth Solar Warehouse ‘Balance of Materials’ guarantees associated with energy storage installations connected to the grid. To be interpreted in conjunction with the complete ‘Battery: Installation Workmanship Guarantee’.
Purpose: A comprehensive Balance of Materials (BoM) Guarantee ensuring essential intermediary manufactured items that may only carry a one-year guarantee are useful for a minimum of 10 years without defect. Resulting in a high-level intermediary item guarantee by Perth Solar Warehouse.
Duration: 10 years
Classification: All other intermediate hardware used within a solar battery installation unless specified. Including but not limited to: conduit, cable, fixings, isolators, circuit protection, mounting enclosures and battery mounting hardware.
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; electronic system monitoring and control components (manufacturer); battery (manufacturer); inverter (manufacturer).
EV Charger: Installation Workmanship and Balance of Materials (BoM) Guarantee
Guidance for Perth Solar Warehouse installation workmanship and intermediate hardware guarantees associated with electric vehicle charging equipment installations. To be interpreted in conjunction with the complete ‘EV Charger: Installation Guarantee’.
Purpose: Five-year Perth Solar Warehouse cover for the EV charger, its installation workmanship, cabling, protection equipment and associated components, from installation completion.
Duration:Â 5 years
Classification: All electric vehicle charging systems supplied and installed by Perth Solar Warehouse.Â
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; the installation of: other electronic monitoring components; solar energy equipment (see solar guarantee); energy storage systems (see Battery guarantee).
Other: Installation Workmanship and Balance of Materials (BoM) Guarantee
Guidance for Perth Solar Warehouse installation workmanship guarantees associated with ‘Other’ major item installations supplied and installed by Perth Solar Warehouse. Example: Inverter replacements, system modifications.
Purpose: Other equipment installation guarantees that match the manufacturer’s guarantee towards a no out-of-pocket expense warranty claim.
Duration: as stated in your quote and agreement.
Classification: All other major items supplied and installed by Perth Solar Warehouse not listed above.
Notable exclusions: Modification work performed by non Perth Solar Warehouse authorised personnel; the installation of: solar energy equipment (see solar guarantee); energy storage systems (see Battery guarantee); EV Charging equipment (see EV Charger guarantee).
Warranty against defects
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Who gives this warranty: The Trustee for Derek McKercher Family Trust (ABN 55 332 185 818) trading as Perth Solar Warehouse
Business address: 3/90 Discovery Drive, Bibra Lake, WA, 6163
Phone: (08) 6171 4111
Email: [email protected]
What is covered and for how long: solar panels, inverter, battery, supporting components (cabling, isolators, mounting, supplied system-monitoring hardware) and our installation workmanship: 10 years from installation completion; EV charger, its installation workmanship and associated components: 5 years from installation completion. A defect must appear within that period.
What we will do: for covered faults, diagnose and repair or replace within a reasonable time, including call-outs, parts, labour and necessary removal and reinstallation, at no charge.
What you need to do to claim: notify us of the fault within the warranty period by email to [email protected] or phone (08) 6171 4111, or in writing to 3/90 Discovery Drive, Bibra Lake, WA, 6163, with your name, installation address and a description of the fault.
Cost of claiming: we bear the cost of assessing and remedying covered claims. If you incur reasonable expenses in making a claim, send details and receipts to [email protected] and we will assess reimbursement.
The benefits given by this warranty are in addition to other rights and remedies you have under a law in relation to the goods or services to which this warranty relates, including the Australian Consumer Law.
Are you an existing Perth Solar Warehouse customer needing warranty support?
We’re all about ensuring you’re back up and running quickly! If you are experiencing system issues or have general operational queries, your PSW Life Support access lets you lodge a request online any time; our team responds Mon–Fri, 9am–4pm AWST. PSW Life Support ›
Alternatively, dive straight into a support request here and someone will be in contact during operational hours:
How do I make a warranty claim?
Contact us directly and we’ll take it from there: [email protected] or (08) 6171 4111, answered Mon–Fri, 9am–4pm AWST, or the PSW Life Support form, which you can lodge online any time. For stocked products we act as the manufacturer’s local warranty agent, which keeps the claim in one place and off your plate.
Are power surges covered?
Damage from grid voltage events sits outside the workmanship guarantee because it isn’t caused by the installation itself. Depending on the nature of the surge, the affected component may still have a path under the manufacturer’s warranty or your statutory rights, and a product assessment will determine that. If your area is prone to network events, surge protection can be added at the switchboard. Ask us for a price.
Where do I find the full terms?
The warranties clause of the purchase terms and conditions covers guarantees in full. Manufacturer warranty documents for your components are provided at handover or available online.
