Perth Solar Warehouse offers a proven installation service guarantee in line with manufacturer product warranties where possible. Business-defined guarantees provide greater assurance and reduce the chance of hidden surprises along your journey.
We don’t sell dreams. We sell proven performance. Perth Solar Warehouse issues service warranties that are defined by our operational business timeline. Using our proven implementation methods over the nominated warranty period, a Perth Solar Warehouse guarantee has genuine value. History ›
Solar: Installation Workmanship Guarantee
Guidance for Perth Solar Warehouse installation workmanship guarantees associated with a string inverter and [a nominated amount] solar panel format installation to the grid. To be interpreted in conjunction with the complete ‘Solar: Installation Workmanship Guarantee’.
Purpose: An industry-leading workmanship guarantee extended to the average solar panel guarantee (25 years) yet in line with the business reputational implementation of the product, improving assurance to customers seeking depth in warranty value.
Duration: 15 years
Classification: Grid-tie solar energy generation [package] systems supplied and installed by Perth Solar Warehouse.
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; balance of materiels; electronic system monitoring and control components (manufacturer); solar panels (manufacturer); inverter (manufacturer); all other equipment warranties.
Solar: Balance of Materials (BoM) Guarantee
Guidance for Perth Solar Warehouse ‘Balance of Materials’ guarantees associated with a common format inverter and [a nominated amount] solar panel installation to the electricity grid. To be interpreted in conjunction with the complete ‘Solar: Balance of Materials (BoM)’.
Purpose: A comprehensive Balance of Materials (BoM) Guarantee ensuring essential intermediary manufactured items [not considered a major item] that may only carry a one-year guarantee are useful for a minimum of 10 years without defect and guaranteed by Perth Solar Warehouse.
Duration: 10 years
Classification: All other intermediate hardware used within a solar energy system installation unless specified. Including but not limited to: conduit, cable, fixings, isolators, circuit protection, mounting enclosures and solar panel mounting hardware.
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; other electronic monitoring components; energy storage devices (see battery guarantee); electric vehicle (EV) charging equipment (see EV Charger guarantee); Balance of Materials (BoM).
Battery: Installation Workmanship Guarantee
Guidance for Perth Solar Warehouse installation workmanship guarantees associated with energy storage installations connected to the grid. To be interpreted in conjunction with the complete ‘Battery: Installation Workmanship Guarantee’.
Purpose: An industry-leading workmanship guarantee period aligned to the average solar battery manufacturer warranted period (10 years).
Duration: 10 years
Classification: All grid-tie energy storage (Battery) systems supplied and installed by Perth Solar Warehouse.
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; the installation of: other electronic monitoring components; solar energy equipment (see solar guarantee); electric vehicle (EV) charging equipment (see EV Charger guarantee); Balance of Materials.
Battery: Balance of Materials (BoM) Guarantee
Guidance for Perth Solar Warehouse ‘Balance of Materials’ guarantees associated with energy storage installations connected to the grid. To be interpreted in conjunction with the complete ‘Battery: Installation Workmanship Guarantee’.
Purpose: A comprehensive Balance of Materials (BoM) Guarantee ensuring essential intermediary manufactured items that may only carry a one-year guarantee are useful for a minimum of 10 years without defect. Resulting in a high-level intermediary item guarantee by Perth Solar Warehouse.
Duration: 10 years
Classification: All other intermediate hardware used within a solar battery installation unless specified. Including but not limited to: conduit, cable, fixings, isolators, circuit protection, mounting enclosures and battery mounting hardware.
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; electronic system monitoring and control components (manufacturer); battery (manufacturer); inverter (manufacturer).
EV Charger: Installation Workmanship and Balance of Materials (BoM) Guarantee
Guidance for Perth Solar Warehouse installation workmanship and intermediate hardware guarantees associated with electric vehicle charging equipment installations. To be interpreted in conjunction with the complete ‘EV Charger: Installation Guarantee’.
Purpose: An industry-leading workmanship and Balance of Materials (BoM) guarantee period aligned with leading EV Charger manufacturer warranted periods (5 years).
Duration: 5 years
Classification: All electric vehicle charging systems supplied and installed by Perth Solar Warehouse.
Notable exclusions: Modification work performed other than Perth Solar Warehouse authorised personnel; the installation of: other electronic monitoring components; solar energy equipment (see solar guarantee); energy storage systems (see Battery guarantee).
Other: Installation Workmanship and Balance of Materials (BoM) Guarantee
Guidance for Perth Solar Warehouse installation workmanship guarantees associated with ‘Other’ major item installations supplied and installed by Perth Solar Warehouse. Example: Inverter replacements, system modifications.
Purpose: Other equipment installation guarantees that match the manufacturer’s guarantee towards a no out-of-pocket expense warranty claim.
Duration: Product defined. 5 years minimum, no greater than 15 years.
Classification: All other major items supplied and installed by Perth Solar Warehouse not listed above.
Notable exclusions: Modification work performed by non Perth Solar Warehouse authorised personnel; the installation of: solar energy equipment (see solar guarantee); energy storage systems (see Battery guarantee); EV Charging equipment (see EV Charger guarantee).
Are you an existing Perth Solar Warehouse customer needing warranty support?
We’re all about ensuring you’re back up and running quickly! If you are experiencing system issues or have general operational queries, your PSW Life Support access provides unrivalled 24/7 options. PSW Life Support ›
Alternatively, dive straight into a support request here and someone will be in contact during operational hours:
How do I make a warranty claim?
Contact us directly and we’ll take it from there: support@pswenergy.com.au, (08) 6171 4111, or the PSW Life Support form, available 24/7. For stocked products we act as the manufacturer’s local warranty agent, which keeps the claim in one place and off your plate.
Are power surges covered?
Damage from grid voltage events sits outside the workmanship guarantee because it isn’t caused by the installation itself. Depending on the nature of the surge, the affected component may still have a path under the manufacturer’s warranty or your statutory rights, and a product assessment will determine that. If your area is prone to network events, surge protection can be added at the switchboard. Ask us for a price.
Where do I find the full terms?
The warranties clause of the purchase terms and conditions covers guarantees in full. Manufacturer warranty documents for your components are provided at handover or available online.
