We’re investing in an improved customer service experience for you. From Friday, 23 January, through Monday, 26 January, Perth Solar Warehouse will be migrating to a new Customer Management System. Our team will complete training on the new platform through Friday, 30 January.
During this period, you may experience some delays when contacting us or accessing your account information. Our team will be working hard to assist you, but response times may be longer than usual while we settle into the new system.
We’ve deliberately scheduled this migration over the Australia Day long weekend to minimise disruption, but we want to be upfront: there may be some bumps along the way.
This upgrade will deliver real improvements to how you interact with us and ensure we remain aligned with modern expectations:
- Faster quotes: Get pricing for your solar installation more quickly, with fewer back-and-forth delays.
- Real-time order tracking: Follow your order from confirmation through to installation, updated as it happens.
- Better support ticketing: When you need help, your requests will be tracked more efficiently so nothing falls through the cracks.
- Enhanced self-service portal: Coming soon after we complete the backend migration, you'll have more control over your account and service requests.
If your enquiry isn’t urgent, we’d suggest waiting until after 30 January for the smoothest experience. For urgent matters, we’re still here—please bear with us if things take a little longer than usual.
We know any disruption is frustrating, and we appreciate your understanding as we make these improvements. This investment in our systems reflects our commitment to serving you better for years to come.
If you have questions about this upgrade, please don’t hesitate to contact us.
The Perth Solar Warehouse Team
