Frequently Asked Questions


Your Perth Solar Warehouse questions answered in one convenient place. Select from our key categories below or scroll on through.

Sales.

100% yes. From sand to module every single component is made and constructed in Germany.

In fact, not only do Perth Solar Warehouse now only utilise German made solar panels we incorporate the industry renowned and ultra secure German made Schletter (brand) mounting system, colour coded to your particular solar panel choice.

Integrated with every central inverter type system is HIS Renewables (brand) German made low loss DC cable circuitry. A specification above and beyond all others.

We even made sure every screw which bolts your new energy system to your roof is pure German made stainless steel. A system truly built to last the journey. A system without compromise.

With over 40 years of successful and proven solar panel manufacture our German-made solar panels are protected with a proven 25-year (Plus range) – 30-years (Protect range) power performance warranty. Beyond the industries most respectable performance guarantee each solar panel is protected with a trusted 10-year structural warranty.
Perth Solar Warehouse incorporates only three of the world’s most trusted and proven inverter manufacturers.

  • Fronius – Excellent software renowned componentry, Made in Austria.
  • SMA – The world’s most proven for over three decades, Made in Germany.
  • Enphase – The greatest ever micro inverter and virtually the iPhone of solar, California based and made in the PRC to stringent protocols.
Our directly employed (in-house) and trained electrical technicians to ensure absolutely no margin for error. Perth Solar Warehouse service professionals love what they do, something which is evident in every installation. The ultimate benefit for our clients by avoiding sub-contract teams? You’re guaranteed we will never “pass the buck” as they say.

Through which, you can be assured Perth Solar Warehouse as an entity is licenced in the state of Western Australia to conduct electrical services at your property, quite simply you’re insured.

Short answer “yes”. We have made sure there is a battery compatible option available in the Perth Solar Warehouse store to suit your Perth Solar Warehouse solar energy system.

Long answer in a nutshell: The primary purpose of the intended battery storage system must always be considered to determin if a solar energy system is accurately battery ready for the desired intention. The question a customer should consider in conjunction with the above is, “what do I want a battery storage system for?”.

The 2 most common answers for most Perth Solar Warehouse shoppers:

  1. To store solar generated electricity for later use during peak consumption periods outside of sunlight hours.
  2. A back-up power supply in the event of a grid failure.

There is a difference in how these two variances are configured, specific battery requirements, load compatibility and more. As not all solar is the same neither are all battery storage systems and their intended purpose. Our team of tech guru’s can always help guide you for what’s best for your specific needs, now and in the future.

YES! However, it is important to note that this excludes any promotional offers, sale items and/or cash prices offered.
Another trusted McKercher Corporation Pty Ltd business based in Perth, Western Australia. https://www.mckerchercorp.com/about-mckercher-corporation/

A privately owned local business, all operations and activity are overseen daily to ensure you achieve perfection.

Licenced Electrical Contractor.
Most importantly, licensed with the Department of Energy Safety WA to perform electrical work on your property in Western Australia (EC010771). You’re insured with public liability insurance up to $20million.

SolarWorld Certified DIAMOND Partner.
The highest possible certification by Germany’s largest solar panel manufacturer with over 40 years experience in the industry. Perth Solar Warehouse is your most trusted Solarworld supplier in Australia.

Clean Energy Council Member.
Australia’s peak private solar body. https://www.cleanenergycouncil.org.au/membership/current-members/current-members-network.html

Clean Energy Council Accredited Installer.
Each accredited installer is directly employed and always licenced directly to Perth Solar Warehouse (McKercher Corporation Pty Ltd). http://www.solaraccreditation.com.au/consumers/find-an-installer.html – Search by: (select) Installer details > Name: McKercher Corporation > Type: (select) Grid connect > Grid connect options: (select) All > SEARCH. The last review our icon appears in the middle of Bibra Lake. We’re working on getting this fixed.

Certified Fronius Installer/ Partner

Certified SMA Installer/ Partner

Certified Enphase Installer/ Partner

Certified Bosch Installer/ Partner

ACMA Approved Technicians (In-house)

Projects.

Within the next few days, you will be allocated a P-Number (P1234567). This number is exclusive to your specific order. With this P-Number, you’ll be able to track the progress of your order online at any time. Here’s the link https://perthsolarwarehouse.com.au/order-tracker/ try it out.

In conjunction with the Perth Solar Warehouse order tracker, you will also receive regular updates via email as your order progresses through each stage.

Absolutely. Visit https://perthsolarwarehouse.com.au/order-tracker/ and enter your unique P-Number (eg P1234567).
We do on your behalf. The quickest way to approve your property for the Renewable Energy Buyback Scheme (if applicable) is online. We’ve already gathered all the relevant information for this step during signup. Notification of this approval usually arrives within 24-48hrs.

After successful completion of the above application, you will be allocated a Reference Number. An important number to proceed to the next step. Don’t worry we will also receive a copy of this at the same time as you do, which we can then complete your application to the network operator (Western Power).

We do as your supply partner. Network approval is often the longest step and something our team initiates immediately after receiving your retailer reference number. This is a technical approval and can vary in acceptance times from 1 week to 6 weeks depending on where you are located on the network/ electricity grid.
The installation of your new electricity meter is an automated process which is arranged between your energy retailer (Synergy) & your network operator (Western Power) once all applications are approved – usually within 1 – 2 weeks.
Not unless we have notified you otherwise. The date set on your agreement is what our team is committed to delivering for you.

Also, you will receive an email from your Perth Solar Warehouse projects team member at least 5 days before installation confirming that everything is in place and set to commence.

We aim for between 8 am and 9 am on your scheduled installation date. However, given certain unpredictable traffic conditions we request that you allow 30mins grace either side of the above nominated window.
On average, we request that you allow one full day unless otherwise notified.
Anywhere from 30 mins to 2 hours on average. The installation teams safety is paramount, and it is important to allow all members the required amount of time to execute any task with no risk of electrocution.
  1. Property access (including meter box and switchboard).
  2. Secondary confirmation and approval for the associated installation team to the final location of the purchase product/s.
  3. Someone available at the end of the installation to receive an operation overview in person. We also send a written overview and instructions via email.
  4. A signature from you, confirming that an energy system at the address has been installed.
  5. Final payment in full by your nominated payment method.
If connected to the internet we request that you allow our technical support team at least 2 weeks to configure this step for you accurately.

Over this time we will be setting up your specific details, analysing performance, environmental factors, site data and more to ensure the information you view is correct in all conditions.

Once a Perth Solar Warehouse technical team member is satisfied your product is returning the correct information your login details will be sent to you via email.

Please Remember: On the day of installation, ask your installation team leader how to view production and performance locally (without the use of the portal) to suffice until the portal is fully configured.

Accounts.

Yes, with Visa or Mastercard through our secure digital invoice method.

Ensure you notify our accounts team member you would like to pay via this method. You will receive a secure version of your invoice to your email inbox. Select the green button “View Invoice.”

A separate secure window will appear in your internet browser with the amount due. Select the green button “Pay now.”

Enter your credit card details and select “Submit”.

Note: This service is provided utilising Pay Direct through MYOB, your credit card information is encrypted and safe. This information is in no way recorded by Perth Solar Warehouse (McKercher Corporation Pty Ltd).

  1. Electronic Funds Transfer/ Bank Transfer (Preferred): These payment details are on your Perth Solar Warehouse Agreement, and Invoice which is sent to your email.
  2. Cheque: Yes we still take cheque, all cheques are processed weekly and should be made out to McKercher Corporation Pty Ltd or Perth Solar Warehouse.
  3. Cash: We request that physical cash payments be avoided where possible.
On the day of installation. Delaying payment can result in extra charges as per your agreement to the Perth Solar Warehouse terms of sale.
With your allocated Perth Solar Warehouse P-Number (P1234567) or your nominated invoice number (IV00001234).

Technical.

Every two years. Please lodge your service request via this web email link https://perthsolarwarehouse.com.au/technical-contact-request/
Good news is not a lot. However, this is largely dependent on the particular environment your solar panels are installed in. An element which is unique to every individual installation.

An extract from the SolarWorld solar panel user manual is as follows:
Cleaning
In general, the modules do not need cleaning if the tilt angle is greater than 15 degrees the panels will be self-cleaning by rain. In the case of heavy soiling, we recommend cleaning the modules with plenty of tap water or deionized water without any cleaning agents. If necessary a soft cleaning device (e.g. sponge, soft brush) may be used. In the case of soiling by dust or sand, the modules can be cleaned with a soft brush without using water. Never scrape or rub off dirt; this may result in micro scratches.

Maintenance
SolarWorld recommends regular inspections of the system to ensure that:

  1. All fixtures are securely tightened and corrosion-free;
  2. Wiring is securely connected, properly arranged and free from corrosion;
  3. Cables are free of damage;

Please also observe the current local standards.

Visit our dedicated Fronius Inverter support page: IN DEVELOPMENT, until then please call (08) 6355 6717 and request “Tech Support”.
Visit our dedicated SMA Inverter support page: COMING SOON, until then please call (08) 6355 6717 and request “Tech Support”.
Visit our dedicated Enphase Inverter support page: COMING SOON, until then please call (08) 6355 6717 and request “Tech Support”.
Visit our dedicated Bosch Inverter support page: COMING SOON, until then please call (08) 6355 6717 and request “Tech Support”.

General.

Highly likely. And it depends on the nature of the expansion. Submit your question via this web email link https://perthsolarwarehouse.com.au/technical-contact-request/
Perth Solar Warehouse technical support exists to support Perth Solar Warehouse clients as a priority. However, they are exceptionally good at diagnosing errors over the phone for customers of alternative suppliers to (or “intending to”) provide a solution available in the Perth Solar Warehouse range only. If you are happy with this feel free to call (08) 6355 6717 and request “technical support”.